CALLTIME®

CallTime Privacy Policy

CallTime Privacy Policy

Effective date: September 14, 2026

CallTime ("CallTime," "we," "us," "our") — operated by CallTime LLC, a Missouri limited liability company — provides a mobile app for film and TV crew that turns call sheets into an organized daily plan and helps track shifts and earnings. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. It applies to the CallTime app and related services (the "Service").

If you upload call sheets that contain other people's information (crew and production contacts), please also read Section 4 (Other people's information) — you have responsibilities there.

1. Information we collect

a. Account & profile information you give us

  • Name / username, email address, and password (passwords are stored hashed, not in readable form).
  • Phone number, home/origin address, and — if you're traveling for a shoot — a temporary origin address (auto-cleared after 24 hours).
  • Profile photo (optional).
  • Preferences that power your schedule: sleep hours, morning-routine time, early-arrival buffer, temperature unit, notification settings.
  • If you sign in with Apple or Google, we receive your email, name, and profile picture from that provider to create your account.

b. Call sheets & call-card data

  • The call sheets you upload, email in, or share (PDF or image) and the information we extract from them: production name and company, director, job number, shoot dates, your call time, locations and parking, weather, and the contact details of crew and production people listed on the sheet (names, roles, emails, phone numbers, call times). See Section 4.

c. Shift, schedule & earnings data

  • Clock-in / wrap times, meal breaks, and any rates you enter, plus earnings we compute from them. These are computed on your device and synced to your account so your history follows you across devices and survives reinstalling the app. This Policy covers that storage.
  • We do not upload the location of your check-ins. If you use GPS check-in, the coordinates for your clock-in, wrap, and meal breaks stay on your device only and are stripped before the shift is synced — the times, rates, and earnings sync; the map data does not. See Section 1(e).

d. Health data (optional)

  • Health data is only read if you connect it and grant permission, and what we do with it differs by platform.
  • On iPhone (Apple Health): we read step counts, sleep and hydration to show them on your wellness tiles, and we can write hydration back when you tap the water tile. If you fill in the optional end-of-day wrap summary, the step and water figures are saved with that day's record on your account.
  • On Android (Health Connect): step counts and sleep are read for on-screen display only — they stay on your device and are never sent to our servers. Hydration is write-only: each tap of the water tile logs 8 fl oz to Health Connect, and we do not read your hydration history back.
  • On both platforms we do not sell health data, share it with third parties, or use it for advertising. You can disconnect at any time in your device settings.

e. Location (optional)

  • With your permission, we use location to calculate accurate drive times, determine the correct time zone for your call time, show directions, and (if you enable it) check-ins. We request "While Using" location access. We do not track your location in the background, and check-in coordinates are not uploaded to our servers (see Section 1(c)). Some optional features may ask for expanded access; we reserve the right to use location only as needed to provide the features you enable, and never for advertising.

f. Device, diagnostics & usage

  • App version, device type, and crash/error diagnostics used to keep the Service working. We use Sentry for crash/error reporting, configured to minimize personal data (personally-identifying attachment is disabled; session replay masks all text and images). We do not use a third-party analytics SDK — usage charts in the app are computed on your device.
  • Advertising measurement events. So we can tell whether our own ads are working, the app includes the Meta and TikTok measurement SDKs. They receive a small set of events — app installed, sign-up completed, subscription purchased (with its price) — plus your device advertising identifier only where you have allowed it. Details, and how to opt out, are in Section 6.

g. Subscription information

  • If you subscribe, we receive store transaction identifiers and subscription status from Apple or Google. We never receive or store your card or payment-instrument details — Apple/Google handle payment.

2. How we use your information

  • Provide the Service: parse call sheets into call cards, build your daily plan (sleep / wake / leave times), show directions and time-zone-correct call times, track shifts and estimate earnings, generate Wallet passes and exports.
  • Communicate with you: account, security, and Service messages, password-reset codes, and — if enabled — reminders and lifecycle notifications.
  • Improve accuracy: where our AI mis-reads a call sheet, our own staff may review the sheet to correct the result and improve parsing (see Section 3).
  • Secure and operate the Service, prevent abuse, and enforce our Terms.
  • Measure our advertising: count installs, sign-ups and purchases that came from our ads on Meta and TikTok (Section 6). Never using your call sheets.
  • Comply with law and protect rights and safety.

We do not use your call sheets or their contents to train AI models, and we do not use them for advertising.

3. AI processing of call sheets — and human review

  • AI extraction. We use enterprise AI — Anthropic's Claude — to read your call sheets and extract the details. Under Anthropic's commercial terms, your call sheets and the extracted results are not used to train AI models.
  • AI can make mistakes. Automated extraction may contain errors or omissions — always check your call cards against the original sheet. Earnings figures are estimates for convenience, not official pay, tax, or legal advice.
  • Human quality review. When the AI's output looks wrong or you correct it, the affected call sheet (including the original file) may be reviewed by CallTime personnel to fix the result and improve our parsing. Everyone with such access is bound by confidentiality. We are actively working to minimize the personal data involved in this review.
  • Coming: on-device mode. We are building an on-device parsing mode so that, once Apple and Google ship production on-device AI, call sheets you mark sensitive can be parsed entirely on your phone without being sent to Anthropic or any parsing provider. We will update this Policy when that ships.

4. Other people's information (crew & production contacts)

When you upload a call sheet, it typically contains other people's personal information. Here's how that works:

  • We process that information on your behalf to build your call card and contact list. For that data, you direct what we do with it.
  • You represent that you are allowed to submit it — that you have the necessary authority or permission and that doing so doesn't break a confidentiality obligation, NDA, or other right (this mirrors your commitment in our Terms).
  • Removal: if you (or someone listed on a call sheet) want their information removed, you can delete the relevant call card in-app, or contact us at support@calltime.pro and we will remove it from your account, subject to any copies independently held by other users who also had that person on their sheets.

5. How we share information

We do not sell your personal information. We share it with the service providers ("sub-processors") who help us run the Service, each bound by confidentiality and data-protection terms at least as strict as this Policy, and — for advertising measurement only — with the two advertising partners described in Section 6. Our current sub-processors:

  • Anthropic — AI parsing of call sheets (no model training on your data).
  • Google Firebase / Cloud Storage — stores your uploaded files and images.
  • Mapbox and Google Maps Platform — geocoding, maps, and directions.
  • Google Sign-In / Apple Sign in with Apple — account sign-in.
  • Apple App Store / Google Play — subscription billing (we never see card data).
  • Apple Wallet — generating call-card passes you choose to add.
  • Google Workspace / Gmail — sending you emails, email-in call-sheet intake, and internal parse-error review (Section 3).
  • Sentry (Functional Software, Inc.) — crash/error diagnostics (PII-minimized).
  • Expo Push — delivering notifications.
  • Amazon Web Services — hosting our servers and database (infrastructure only).

The list above is our current set of sub-processors; write to support@calltime.pro for the latest version with purposes and data categories, or to ask to be notified of changes. We may also disclose information to comply with law, enforce our Terms, or protect rights and safety, and in connection with a merger or acquisition (with notice where required).

6. Advertising measurement (Meta and TikTok)

We run ads for CallTime on Meta (Facebook and Instagram) and TikTok. To know which ads work, the app sends those companies a small set of events:

  • that the app was installed;
  • that sign-up was completed; and
  • that a subscription was purchased, with its price and currency.

What is and isn't included. These events never include your call sheets, your contacts, your location, your health data, or your earnings. On Meta, the sign-up and purchase events carry your CallTime account id (an internal number, not your name or email) so the same person is not counted twice. Your device advertising identifier is shared only where you have allowed it:

  • iPhone / iPad: after you sign up, we explain what we'd like to measure and then iOS shows Apple's own permission prompt. If you decline, the events are still counted at the campaign level but are not tied to you or your device. You can change this at any time in Settings → Privacy & Security → Tracking.
  • Android: the advertising ID is shared unless you have turned it off. You can reset or delete your advertising ID in Settings → Privacy → Ads; once deleted, events are no longer tied to your device.

Your choices. Under some U.S. state laws (for example California's CPRA), sending these events with a device identifier may count as "sharing" for cross-context behavioral advertising. The device settings above are how you opt out, and you can also write to support@calltime.pro. We do not use these partners' data to show ads inside CallTime, and we never sell your data.

Who they are. Meta Platforms, Inc. and TikTok Inc. (each in the United States) receive these events as independent businesses under their own privacy policies; they are not sub-processors of your call-sheet data and never receive it.

7. Legal bases (EEA / UK users)

Where GDPR / UK GDPR applies, we process personal data:

  • to perform our contract with you (providing the Service);
  • based on your consent (e.g., health data, optional location, and — on iPhone — sharing your advertising identifier for ad measurement) — which you can withdraw at any time;
  • for our legitimate interests (securing, operating, and improving the Service, including limited human QA of mis-parsed sheets, and measuring our advertising at a campaign level); and
  • to comply with legal obligations.

For information about people listed on call sheets, the uploading user generally acts as controller and CallTime as processor. Productions, studios and other business customers can request our Data Processing Agreement, including the current sub-processor list, at support@calltime.pro.

8. Retention

  • We keep your account and its data for as long as your account is active.
  • You can delete individual call cards or your whole account at any time in the app.
  • When you delete your account, we delete your profile, your call cards, your saved shift history, your device tokens and your notification records. Some limited data may persist for a short period — for example, backups, uploaded call-sheet files held in our file storage, and internal diagnostic/parse-correction records — which we delete or de-identify within 60 days unless a longer period is required by law, and you can ask us to erase them sooner at support@calltime.pro.

We do not word this Policy to promise more complete or faster erasure than the app currently performs; if you need certified deletion, contact support@calltime.pro.

9. Your rights and choices

Depending on where you live (e.g., GDPR / UK GDPR, CCPA / CPRA), you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to opt out of "sale"/"sharing" (we do not sell your data; the only "sharing" is the advertising measurement in Section 6, which you can turn off in your device settings). To exercise any right, contact support@calltime.pro; we will verify and respond within the timeframe the law requires. We will not discriminate against you for exercising your rights.

Access and export requests are handled by our team over email rather than a self-serve screen; a built-in export is planned. You can already export your own shift and timecard data in the app at any time (Shift History → Export).

You can also: manage notification and permission settings on your device; disconnect Health; turn off ad tracking (Section 6); and cancel your subscription in your App Store / Google Play settings. Your account and call cards stay stored after a trial or subscription ends, and you can delete your account at any time.

10. Security

We use technical and organizational safeguards including hashed passwords (BCrypt), encryption in transit (HTTPS/TLS) for the app's connections to our API, access controls and least-privilege for personnel, and separation of development and production environments. We are in the process of extending TLS to every remaining internal endpoint. No method of transmission or storage is 100% secure, but we work to protect your data and will notify affected users and regulators of a qualifying breach as required by law.

11. Children

CallTime is a professional tool intended for working film/TV crew and is not directed to children. You must be at least 18 to use it (see our Terms); any account for someone under 18 must be created and managed by a parent or legal guardian. We do not knowingly collect personal data from children under 16; if you believe a child provided us data, contact support@calltime.pro and we will delete it.

12. International transfers

We operate in the United States and may process data there and in other countries where our sub-processors operate. Where required for EEA/UK data, we rely on appropriate safeguards such as the Standard Contractual Clauses (and UK Addendum).

13. Changes to this Policy

We may update this Policy. We will post the new effective date and, for material changes, provide notice in the app or by email. Your continued use after an update means you accept the revised Policy.

14. Contact

CallTime LLC Privacy: support@calltime.pro · Support: support@calltime.pro Mailing address: 1025 Coffey Ct., St. Louis, MO 63126